*** Customer have problem Internet Slow ***
- If customer called to CC has problem internet slow but we check show (Up/Up have Ip, Up/Down, Unknow/Unknow). We need to guide customer check such as:
2. Check SNR
3. Ping Getway modem
4. Which website access slow?
5. Guide customers test speed by www.speedtest.net
6. Guide customers clear history in PC or Smart phone (Samsung, Iphone, Ipad)
7. How about customer use with 3G in Smart phone?
8. How many peoples that used this connection?
9. How about customer use with PC or Smart phone (Samsung, Iphone, Ipad)?
10. If guide already but still the same, we can checklist normal or tell him install Teamviewer.
Thank you!
* Note: Technical >> ADSL >> Internet Webpages Access Slowly >> Client at Home >> Most of Webpage Slowly >> Check SNR / Attenuation >> On Standard >> Check LAN >> Check Ping Default Gateway >> Ping OK >> Ping to DNS >> Ping OK >> Client: Thanks for supporting
Thank you...!