*** Customer has problem UP/UP have IP ***
- If customer called to CC has problem no internet but we check show (Up/Up have IP). We need to guide customer check such as:
1. Check Invoice
2.Check his wifi or Lan
3. Check Proxy, Firewall, DNS, Put DNS company, Ping 202.58.98.202
4. If guide already but still the same ,we can checklist normal.
Thank you!
*Note: Technical >> ADSL >> No Internet Access >> Client at Home >> Check Internet Status >> No Last Access Error and Admin/Opertion = Up/Up and Online Conection IPW=Yes >> Check the Connections >> Check LAN >> The LAN Icon is available >> IP = 192.168.x.x/ Other >> Ping Default Gateway >> Check DNS >> Reply from DNS Server >> Client: Thanks for supporting
Thank you...!