*** Customer has problem UP/UP no IP ***
- If customer called to CC has problem no internet but we check show (Up/Up No IP). We need to guide customer check such as:
2. Check Last Access Error
3. Restart mode
4. Guide customer configures modem
5. If guide customer already but still the same, we can checklist normal.
Thank you!
*Note: Technical >> ADSL >> No Internet Access >> Client at Home >> Check Internet Status >> No Last Access Error and Admin/Opertion = Up/Up and Online Conection IPW=No >> Turn Off/ On modem, Check LAN >> Ping Default Gateway OK >> Config modem >> TP Link 8840T >> Check Internet Status >> Client: Thanks for supporting
Thank you...!