*** How to Solve Customer can't Access some Website? ***
- If customer called to CC has problem can not access some Website and internet is normal but we check show (Up/Up have Ip, Up/Down, Unknow/Unknow). We need to guide customer check such as:
2. Ping getway, Nslook up website, Ping website, tracert website, and capture problem
3. If guide already but he can’t do, we can checklist normal or tell him install Teamviewer.
Thank you!
*Note: Information >> Informatin Complain >> Orther Webiste>> Client: Thanks for supporting
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* Example: Customer can't access website KHEMER24.COM
Csutomer can't access website Khmer24.com. We must to check as bellow:
1. Open CMD for Ping 192.168.1.1 -n 10 : is getway of modem
1. Open CMD for Ping 192.168.1.1 -n 10 : is getway of modem
2. nslookup khmer24.com
3. Ping khmer24.com -n 10 Or 141.101.125.170 -n 10
4. Tracert -d khmer24.com Or -d 141.101.125.170
5. Ping 202.58.98.202 -n 10: is DNS of OpenNet company
6. Capture